Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund
Material type:
TextPublisher: New York : Gallup Press, 2007Edition: 1st editionDescription: 313 pages : illustrationsISBN: - 9781595620163
- 658.8/12
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Book
|
Cubao Branch Reference Section | Circulation | R 658.812 F597h 2007 (Browse shelf(Opens below)) | Available | 115520d |
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Includes bibliographical references (pages [289]-313).
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