Human sigma (Record no. 10279)

MARC details
000 -LEADER
fixed length control field 00750nam a22002537a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231110153302.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 070911t2007 nyua b 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781595620163
040 ## - CATALOGING SOURCE
Transcribing agency QCPL
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Fleming, John H.
245 10 - TITLE STATEMENT
Title Human sigma
Remainder of title : managing the employee-customer encounter
Statement of responsibility, etc. / John H. Fleming, Jim Asplund
250 ## - EDITION STATEMENT
Edition statement 1st edition
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer Gallup Press,
Date of production, publication, distribution, manufacture, or copyright notice 2007
300 ## - PHYSICAL DESCRIPTION
Extent 313 pages :
Other physical details illustrations
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (pages [289]-313).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Sales management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Business & money
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Asplund, Jim
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Lost status Library use only Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Koha item type
    Circulation Cubao Branch Cubao Branch Reference Section 04/23/2018 Donation R 658.812 F597h 2007 115520d Book