Call center success : essential skills for CSRS / Lloyd C. Finch

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Material type: Text

TextPublisher: Massachusetts : Course Technology, [2000]Description: vi, 122 pages : illustrationsContent type:

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Contents:

Part 1. The CSR : a powerful voice

Part 2. Gaining the professional edge

Part 3. The all-important customer

Part 4. Building your communication skills

Part 5. Attitude : your most important asset

Part 6. A plan for self improvement recommended reading

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	Main Library Reference Section	Circulation	C 658.8 F495c 2000 (Browse shelf(Opens below))	Available	110664d

Includes bibliographical references.

Part 1. The CSR : a powerful voice

Part 2. Gaining the professional edge

Part 3. The all-important customer

Part 4. Building your communication skills

Part 5. Attitude : your most important asset

Part 6. A plan for self improvement recommended reading

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