Call center success (Record no. 532)

MARC details
000 -LEADER
fixed length control field 01108nam a22003377a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231103115518.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150803s2000 maua|||| b||| 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1560525789
040 ## - CATALOGING SOURCE
Transcribing agency QCPL
Description conventions rda
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Finch, Lloyd C.
Relator term author
245 10 - TITLE STATEMENT
Title Call center success
Remainder of title : essential skills for CSRS
Statement of responsibility, etc. / Lloyd C. Finch
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Massachusetts :
Name of producer, publisher, distributor, manufacturer Course Technology,
Date of production, publication, distribution, manufacture, or copyright notice [2000]
300 ## - PHYSICAL DESCRIPTION
Extent vi, 122 pages :
Other physical details illustrations
336 ## - Content Type
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - Carrier Type
Source rdacarrier
Carrier type term volume
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 1. The CSR : a powerful voice
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 2. Gaining the professional edge
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 3. The all-important customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 4. Building your communication skills
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 5. Attitude : your most important asset
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part 6. A plan for self improvement recommended reading
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Call centers
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Telephone etiquette
655 ## - INDEX TERM--GENRE/FORM
Source of term lcgft
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Lost status Library use only Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Koha item type
    Circulation Main Library Main Library Reference Section 08/03/2015 Donation C 658.8 F495c 2000 110664d Book