Call center success : essential skills for CSRS

Finch, Lloyd C.

Call center success : essential skills for CSRS / Lloyd C. Finch - vi, 122 pages : illustrations

Includes bibliographical references.

Part 1. The CSR : a powerful voice Part 2. Gaining the professional edge Part 3. The all-important customer Part 4. Building your communication skills Part 5. Attitude : your most important asset Part 6. A plan for self improvement recommended reading

1560525789


Call centers
Call centers
Telephone etiquette



658.8