Includes index.

Part I. What to say to the people you work for

How to communicate with a difficult boss

The three principles of complaining to achieve your aim

Preparing for presentation that will win points with your boss

Four strategies that favorably shape the boss's perception of you

Setting the stage to ask for a raise

Part II. What to sat to the people you work with

Sending the right message to vexing colleagues

Speaking up and speaking out

For guidelines for criticizing your peers

Persuasion strategies to use when you have no authority

How to capture the attention of your peers

Part III. What to say to the people who work for you

Four sure-fire ways to nurture loyalty from staff

How to motivate a demoralized

Activating nonperformers to action

Encouraging troublesome workers to act responsibly

Three cardinal rules for running dynamic meetings

Extracting great ideas from your group