Includes bibliographical references (pages 503-513) and index.

Part I. The setting

An evolving role in a changing environment

Health care : how is it different from "industry"?

The nature of supervision : health care and everywhere

Management and its basic functions

Part II. The supervisor and self

Delegation and empowerment : forming some good habits

Time management : expanding the day without stretching the clock

Self-management and personal supervisory effectiveness

Part III. The supervisor and the employee

Interviewing : start strong to recruit successfully

The one-to-one relationship

Leadership : style and substance

Motivation : intangible forces and slippery rules

Performance appraisal : cornerstone of employee development

Criticism and discipline : guts, tact, and justice

The problem employee and employee problems

The supervisor and the human resources department

Part IV. The supervisor and the task

Ethics and ethical standards

Decisions, decisions

Management of change : resistance is where you find it

Communication : not by spoken words alone

How to arrange and conduct effective meetings

Budgeting : annual task and year-long implications

Quality and productivity : sides of the same coin

Teams, team building, and teamwork

Methods improvement : making work--and life--easier

Reengineer and reduction in force

Continuing education : your employees and you

The supervisor and the law

Living with HIPAA

Organizational communication : looking up, down, and laterally

Unions : avoiding them when possible and living with them when necessary