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Customer centric strategy / Kerri Shields

By: Material type: TextTextPublisher: [Place of publication not identified] : [publisher not identified], [2021]Description: 1 online resource (160 pages) : color illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): DDC classification:
  • 658.812
Online resources:
Contents:
Defining customer centricity
Being a Customer Service Representative (CSR)
Managing a customer service team
Using contact center technology to improve CX
Working in a customer contact center
Managing a customer contact center
Designing products, services, and processes with customers in mind
Leading a customer centric strategy
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Holdings
Item type Current library Collection Status Barcode
eBook (Free & Open Access) eBook (Free & Open Access) Accessible online Circulation Available EB-00553

Includes bibliographical references.

Defining customer centricity

Being a Customer Service Representative (CSR)

Managing a customer service team

Using contact center technology to improve CX

Working in a customer contact center

Managing a customer contact center

Designing products, services, and processes with customers in mind

Leading a customer centric strategy

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