Customer centric strategy
Shields, Kerri
Customer centric strategy / Kerri Shields - 1 online resource (160 pages) : color illustrations
Includes bibliographical references.
Defining customer centricity Being a Customer Service Representative (CSR) Managing a customer service team Using contact center technology to improve CX Working in a customer contact center Managing a customer contact center Designing products, services, and processes with customers in mind Leading a customer centric strategy
Customer relations--Management
658.812
Customer centric strategy / Kerri Shields - 1 online resource (160 pages) : color illustrations
Includes bibliographical references.
Defining customer centricity Being a Customer Service Representative (CSR) Managing a customer service team Using contact center technology to improve CX Working in a customer contact center Managing a customer contact center Designing products, services, and processes with customers in mind Leading a customer centric strategy
Customer relations--Management
658.812