Customer centric strategy (Record no. 19754)

MARC details
000 -LEADER
fixed length control field 01319nam a2200349 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250120165257.0
006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS
fixed length control field m|||||o||d| 00| 0
007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION
fixed length control field cr || auc||a|a
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230626s2021 a sb 000 0 eng d
040 ## - CATALOGING SOURCE
Transcribing agency QCPL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
9 (RLIN) 9308
Personal name Shields, Kerri
Relator term author
245 10 - TITLE STATEMENT
Title Customer centric strategy
Statement of responsibility, etc. / Kerri Shields
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture [Place of publication not identified] :
Name of producer, publisher, distributor, manufacturer [publisher not identified],
Date of production, publication, distribution, manufacture, or copyright notice [2021]
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource (160 pages) :
Other physical details color illustrations
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term computer
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term online resource
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Defining customer centricity
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Being a Customer Service Representative (CSR)
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Managing a customer service team
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Using contact center technology to improve CX
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Working in a customer contact center
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Managing a customer contact center
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Designing products, services, and processes with customers in mind
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Leading a customer centric strategy
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://drive.google.com/file/d/1xM2kqAdqK-ESlFcilWaccIrSTneKUj-x/view?usp=drive_link
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type eBook (Free & Open Access)
Holdings
Library use only Collection code Permanent Location Current Location Date acquired Source of acquisition Koha item type
  Circulation Accessible online Accessible online 06/27/2023 Open access eBook (Free & Open Access)