Call center success : essential skills for CSRS / Lloyd C. Finch

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Material type: Text

TextPublisher: Massachusetts : Course Technology, [2000]Description: vi, 122 pages : illustrationsContent type:

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Contents:

Part 1. The CSR : a powerful voice

Part 2. Gaining the professional edge

Part 3. The all-important customer

Part 4. Building your communication skills

Part 5. Attitude : your most important asset

Part 6. A plan for self improvement recommended reading

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	Main Library Reference Section	Circulation	C 658.8 F495c 2000 (Browse shelf(Opens below))	Available	110664d

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Previous	C 658.521 R966o 2003 Operations management	C 658.8 C947d 2006 Dalrymple's sales management	C 658.8 Eg29h 2008 How to market, advertise, and promote your business or service in your own backyard	C 658.8 F495c 2000 Call center success : essential skills for CSRS	C 658.8 K39m 2003 Marketing	C 658.8 L283b 2014 Brandjack : how your reputation is at risk from brand pirates and what to do about it	C 658.8 L665g 2003 Guerilla marketing for free : 100 no-cost tactics to promote your business and energize your profits	Next

Includes bibliographical references.

Part 1. The CSR : a powerful voice

Part 2. Gaining the professional edge

Part 3. The all-important customer

Part 4. Building your communication skills

Part 5. Attitude : your most important asset

Part 6. A plan for self improvement recommended reading

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