Service leadership : the quest for competitive advantage / Svafa Gronfeldt, Judith Strother
Material type:
TextPublisher: Thousand Oaks, CA : SAGE Publications, [2006]Description: xiii, 319 pages : illustrationsContent type: - text
- unmediated
- volume
- 9781412913751
- 685.812
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
Book
|
Main Library Reference Section | Reference | R 658.812 G876s 2006 (Browse shelf(Opens below)) | c. 1 | Room use only | 32452QC |
Browsing Main Library shelves, Shelving location: Reference Section, Collection: Reference Close shelf browser (Hides shelf browser)
| R 658.802 M478m 2011 Marketing plans for services : a complete guide | R 658.81 J73s 2016 Sales force management : leadership, innovation, technology | R 658.812 C435c 2023 Customer relationship management : a global approach | R 658.812 G876s 2006 Service leadership : the quest for competitive advantage | R 658.812 K67g 2011 A guide to customer service skills for the service desk professional | R 658.812 T693c 2023 Customer service marketing : managing the customer experience | R 658.827 N344v 2008 Value creation : the power of brand equity |
Includes bibliographical references (pages 283-298) and index.
There are no comments on this title.
Log in to your account to post a comment.