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Service leadership : the quest for competitive advantage

Gronfeldt, Svafa

Service leadership : the quest for competitive advantage / Svafa Gronfeldt, Judith Strother - xiii, 319 pages : illustrations

Includes bibliographical references (pages 283-298) and index.

ISBN: 9781412913751

Subjects--Topical Terms:
Customer services--Management

Index Terms--Genre/Form:

Dewey Class. No.: 685.812

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