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The eProcess edge : creating customer value and business wealth in the Internet era / Peter Keen, Mark McDonald

By: Contributor(s): Material type: TextTextPublisher: Berkeley, California : Osborne/McGraw-Hill, [2000]Description: xx, 300 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0072126264
Subject(s): DDC classification:
  • 658.84
Contents:
Part I. Defining the eProcess edge
From Internet innovation to eProcess execution
Why process matters
Redefining "Process" for the Internet era
Part II. The relationship imperative
Value networks: targeting eCommerce relationships
Defining relationships: touch and texture
Valuing and sourcing eProcess capabilities
Part III. Delivering eProcess results
Embedding business rules in software
Out-tasking and in-sourcing
Be exceptional: people plus process plus technology
Managing an eCommerce business
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Holdings
Item type Current library Collection Call number Status Barcode
Book Book Lagro Branch Reference Section Circulation C 658.84 K26e 2000 (Browse shelf(Opens below)) Available 127267d

Includes bibliographical references (pages [285]-287) and index.

Part I. Defining the eProcess edge

From Internet innovation to eProcess execution

Why process matters

Redefining "Process" for the Internet era

Part II. The relationship imperative

Value networks: targeting eCommerce relationships

Defining relationships: touch and texture

Valuing and sourcing eProcess capabilities

Part III. Delivering eProcess results

Embedding business rules in software

Out-tasking and in-sourcing

Be exceptional: people plus process plus technology

Managing an eCommerce business

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