Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

By: Contributor(s): Material type: TextTextPublisher: New York : McGraw-Hill, [2008]Edition: Sixth editionDescription: xvii, 537 pages + 1 CD-ROMContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9780071263467
Subject(s): Genre/Form:
DDC classification:
  • 658
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Holdings
Item type Current library Collection Call number Status Barcode
Book Book Main Library Reference Section Reference R 658 F562s 2008 (Browse shelf(Opens below)) Room use only 20434QC

Includes index.

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