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Service management : operations, strategy, information technology

Fitzsimmons, James A.

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - Sixth edition - xvii, 537 pages + 1 CD-ROM

Includes index.

ISBN: 9780071263467

Subjects--Topical Terms:
Service industries--Management

Index Terms--Genre/Form:

Dewey Class. No.: 658

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