Includes bibliographical references (pages [236]-243) and index.

Part 1. What is provocation and why is it necessary?

What is provocation?

Part 2. Provocative capabilities and skills

Observation, interpretation, and questioning - foundation skills for provocation

Provocative capabilities

Developing a provocative mindset

Part 3. Types of provocation

Paradox, contradiction, and ambiguity as provocation

Stories as provocation

Unique forms of provocation

Part 4. Application—practicing provocation

Paradigm change—breaking with tradition in agriculture

Survival—Kibbutz Yizrael and the evolution of an ideology

Smashing it to bits—risky tactics to change first nations' education

Living with contradictions—M&T bank and the transformation battle

Confounding expectations—how a public sector business behaved like a start-up

Orchestrating conflict : large scale reform

Putting your head above the parapet—taking risks and speaking out

Testing your values—life transitions as personal provocation

Part 5. Risks and lessons of provocation

Risks of provocation

Cultivating provocation—helping people live with disturbance

Lessons in the use of provocation

Epilogue—The albatross and the conductor