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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner

By: Contributor(s): Material type: TextTextPublisher: New York : McGraw-Hill, [2006]Description: ix, 133 pagesContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0071448020
Subject(s): DDC classification:
  • 658.812
Contents:
Part one. True love
Honor thy customer
Understand thy customer
Welcome thy customer
Heal thy customer
Educate thy customer
Solve thy customer's problem
Represent thy customer
Love thyself
Part two. Tough love
Empower thyself
Pushy and demanding
Temper tantrums
Knowledge and the lack thereof
Helplessly hoping
Covert operation
Vague and unresolved
All or nothing
Your service matters
Conclusion : your service matters
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Item type Current library Collection Call number Status Barcode
Book Book Project 8 Branch Reference Section Circulation C 658.812 B858l 2006 (Browse shelf(Opens below)) Available 122650d

Part one. True love

Honor thy customer

Understand thy customer

Welcome thy customer

Heal thy customer

Educate thy customer

Solve thy customer's problem

Represent thy customer

Love thyself

Part two. Tough love

Empower thyself

Pushy and demanding

Temper tantrums

Knowledge and the lack thereof

Helplessly hoping

Covert operation

Vague and unresolved

All or nothing

Your service matters

Conclusion : your service matters

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