Love thy customer (Record no. 16150)

MARC details
000 -LEADER
fixed length control field 01498nam a22004817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231106142016.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220615s2006 nyu |||| ||| 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071448020
040 ## - CATALOGING SOURCE
Transcribing agency QCPL
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Brinkman, Rick
Relator term author
245 10 - TITLE STATEMENT
Title Love thy customer
Remainder of title : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
Statement of responsibility, etc. / Rick Brinkman and Rick Kirschner
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture New York :
Name of producer, publisher, distributor, manufacturer McGraw-Hill,
Date of production, publication, distribution, manufacture, or copyright notice [2006]
300 ## - PHYSICAL DESCRIPTION
Extent ix, 133 pages
336 ## - Content Type
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - Carrier Type
Source rdacarrier
Carrier type term volume
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part one. True love
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Honor thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Understand thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Welcome thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Heal thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Educate thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Solve thy customer's problem
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Represent thy customer
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Love thyself
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Part two. Tough love
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Empower thyself
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Pushy and demanding
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Temper tantrums
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Knowledge and the lack thereof
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Helplessly hoping
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Covert operation
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Vague and unresolved
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note All or nothing
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Your service matters
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Conclusion : your service matters
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Kirschner, Rick
Relator term author
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Lost status Library use only Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Koha item type
    Circulation Project 8 Branch Project 8 Branch Reference Section 05/04/2022 Donation 250.00 C 658.812 B858l 2006 122650d Book