Quality means survival : caveat vendidor, let the seller beware / Rene T. Domingo
Material type:
TextPublisher: Singapore : Pearson Education South Asia, 2004Description: xiv, 357 pages : illustrationsContent type: - text
- unmediated
- volume
- 9814096873
- 658.562
| Item type | Current library | Collection | Call number | Status | Barcode |
|---|---|---|---|---|---|
Book
|
Main Library Filipiniana Section | Filipiniana | F 658.562 D671q 2004 (Browse shelf(Opens below)) | Available | 132320d |
Browsing Main Library shelves, Shelving location: Filipiniana Section, Collection: Filipiniana Close shelf browser (Hides shelf browser)
| F 658.46 C117m 2011 Management consultancy : principles and engagements | F 658.46 H236 1989 Handbook for users of consulting services | F 658.47 D671p 2022 The PPDoc security systems : (personnel, physical & document/information security) | F 658.562 D671q 2004 Quality means survival : caveat vendidor, let the seller beware | F 658.599 An561m 1989 Management : Filipino style | F 658.599 F825p 1986 Pinoy management | F 658.599 M266 1988 Management in the Philippine setting |
Includes bibliographical references (pages 333-347) and index.
Part I. Why worry about quality
Faces and facets of quality
Quality is survival
Portraits of quality survivors
The costs of not doing the right thing right the first time
Transportation tragedies
Waste in space
Food fiascos
Medical mistakes
Electronic errors
Environmental disasters
The price of progress and profit
Are accidents man-made?
Customer power
Part II. Making quality happen
Incite the quality revolution
Kaizen—anything that works is obsolete
Who is the customer?
One more time, is the customer always right?
Customers don't care about our costs
Your internal customer is always right
The battle plan—the eight steps to quality
Authenticate your total quality
Are you a quality CEO?
Get rid of anti-quality policies?
A starter kit of quality policies
Part III. How "total" is your quality?
Good, cheap, and fast—the big Q
Product and service dimensions of quality
Multidimensional quality
Measure quality right the first time
Know your quality management style
Satisfy, delight, and surprise customers
Consistency in service quality
Of the people! By the People!! For the people???
Zen and the art of quality
Coming to terms with quality
Quality quotient quiz
FAQ on quality
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