Normal view MARC view ISBD view

Quality means survival (Record no. 23960)

MARC details
000 -LEADER
fixed length control field	02669nam a2200733 4500
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20240830151517.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	240829s2004 si a b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9814096873
040 ## - CATALOGING SOURCE
Transcribing agency	QCPL
Description conventions	rda
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.562
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Domingo, Rene T.
Relator term	author
245 10 - TITLE STATEMENT
Title	Quality means survival
Remainder of title	: caveat vendidor, let the seller beware
Statement of responsibility, etc.	/ Rene T. Domingo
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture	Singapore :
Name of producer, publisher, distributor, manufacturer	Pearson Education South Asia,
Date of production, publication, distribution, manufacture, or copyright notice	2004
300 ## - PHYSICAL DESCRIPTION
Extent	xiv, 357 pages :
Other physical details	illustrations
336 ## - Content Type
Source	rdacontent
Content type term	text
337 ## - MEDIA TYPE
Source	rdamedia
Media type term	unmediated
338 ## - Carrier Type
Source	rdacarrier
Carrier type term	volume
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc	Includes bibliographical references (pages 333-347) and index.
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Part I. Why worry about quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Faces and facets of quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Quality is survival
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Portraits of quality survivors
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	The costs of not doing the right thing right the first time
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Transportation tragedies
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Waste in space
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Food fiascos
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Medical mistakes
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Electronic errors
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Environmental disasters
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	The price of progress and profit
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Are accidents man-made?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Customer power
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Part II. Making quality happen
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Incite the quality revolution
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Kaizen—anything that works is obsolete
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Who is the customer?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	One more time, is the customer always right?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Customers don't care about our costs
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Your internal customer is always right
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	The battle plan—the eight steps to quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Authenticate your total quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Are you a quality CEO?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Get rid of anti-quality policies?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	A starter kit of quality policies
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Part III. How "total" is your quality?
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Good, cheap, and fast—the big Q
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Product and service dimensions of quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Multidimensional quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Measure quality right the first time
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Know your quality management style
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Satisfy, delight, and surprise customers
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Consistency in service quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Of the people! By the People!! For the people???
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Zen and the art of quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Coming to terms with quality
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	Quality quotient quiz
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note	FAQ on quality
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Quality control
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Industrial management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Total quality management
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element	Business & money
9 (RLIN)	10969
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Book

Holdings
Lost status	Library use only	Collection code	Permanent Location	Current Location	Shelving location	Date acquired	Source of acquisition	Cost, normal purchase price	Full call number	Barcode	Koha item type
		Filipiniana	Main Library	Main Library	Filipiniana Section	07/30/2024	Donation	549.00	F 658.562 D671q 2004	132320d	Book