The eProcess edge : creating customer value and business wealth in the Internet era / Peter Keen, Mark McDonald
Material type:
TextPublisher: Berkeley, California : Osborne/McGraw-Hill, [2000]Description: xx, 300 pages : illustrationsContent type: - text
- unmediated
- volume
- 0072126264
- 658.84
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Book
|
Lagro Branch Reference Section | Circulation | C 658.84 K26e 2000 (Browse shelf(Opens below)) | Available | 127267d |
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Includes bibliographical references (pages [285]-287) and index.
Part I. Defining the eProcess edge
From Internet innovation to eProcess execution
Why process matters
Redefining "Process" for the Internet era
Part II. The relationship imperative
Value networks: targeting eCommerce relationships
Defining relationships: touch and texture
Valuing and sourcing eProcess capabilities
Part III. Delivering eProcess results
Embedding business rules in software
Out-tasking and in-sourcing
Be exceptional: people plus process plus technology
Managing an eCommerce business
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