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Customer service : building successful skills for the twenty-first century / Robert W. Lucas

By: Material type: TextTextPublisher: New York : McGraw-Hill/Irwin, [2005]Edition: Third editionDescription: xvi, 416 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0072938056
Subject(s): DDC classification:
  • 658.812
Contents:
The profession
Skills for success
Self-help skills
Enhancing customer relationship
Customer service for the twenty-first century
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Holdings
Item type Current library Collection Call number Status Barcode
Book Book Main Library Reference Section Circulation C 658.812 L933c 2005 (Browse shelf(Opens below)) Available 102247d

Includes bibliographical references (pages 406-408) and index.

The profession

Skills for success

Self-help skills

Enhancing customer relationship

Customer service for the twenty-first century

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