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Customer service : building successful skills for the twenty-first century

Lucas, Robert W.

Customer service : building successful skills for the twenty-first century / Robert W. Lucas - Third edition - xvi, 416 pages : illustrations

Includes bibliographical references (pages 406-408) and index.

The profession Skills for success Self-help skills Enhancing customer relationship Customer service for the twenty-first century

ISBN: 0072938056

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812

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