Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) / Gary S. Goodman
Material type:
TextPublisher: Lincolnwood, Illinois : Contemporary Books, [2000]Description: 183 pagesContent type: - text
- unmediated
- volume
- 0809225204
- 658.4052
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Book
|
Main Library Reference Section | Circulation | C 658.4052 G653p 2000 (Browse shelf(Opens below)) | Available | 99723d |
Browsing Main Library shelves, Shelving location: Reference Section, Collection: Circulation Close shelf browser (Hides shelf browser)
| C 658.4038 Ob13m 2004 Management information systems : managing information technology in the business enterprise | C 658.4038 P857m 2006 Management information systems : solving business problems with information technology | C 658.4038011 L372 2004 Management information systems | C 658.4052 G653p 2000 Please don't shoot the messenger! : how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) | C 658.4063 H431 2013 HBR's 10 must reads on innovation | C 658.409 C165t 2011 Ten steps ahead : what separates successful business visionaries from the rest of us | C 658.409 D559b 2013 Become the real deal : the proven path to influence and executive presence |
Includes index.
Mastering the psychology of conflict prevention and conflict management
A universal model for communicating in the most challenging business situations
Leveling the playing field with your boss
Dramatically improving peer relationships at work
Communicating with those who report to you, and improving relations with those who don't
Troubleshooting the twenty-one toughest customer service and client communication situations
Communicating with vendors and important "outsiders"
How to prevent communication mishaps and miscues
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