Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner
Material type:
TextPublisher: New York : McGraw-Hill, [2006]Description: ix, 133 pagesContent type: - text
- unmediated
- volume
- 0071448020
- 658.812
| Item type | Current library | Collection | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Book
|
Project 8 Branch Reference Section | Circulation | C 658.812 B858l 2006 (Browse shelf(Opens below)) | Available | 122650d |
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Part one. True love
Honor thy customer
Understand thy customer
Welcome thy customer
Heal thy customer
Educate thy customer
Solve thy customer's problem
Represent thy customer
Love thyself
Part two. Tough love
Empower thyself
Pushy and demanding
Temper tantrums
Knowledge and the lack thereof
Helplessly hoping
Covert operation
Vague and unresolved
All or nothing
Your service matters
Conclusion : your service matters
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