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Critical conversations for dummies / by Christina Tangora Schlachter

By: Material type: TextTextSeries: --For dummiesPublisher: Hoboken, New Jersey : John Wiley & Sons, [2013]Description: xviii, 314 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781118490310
Subject(s): DDC classification:
  • 658.45
Contents:
Part I. The anatomy of a critical conversation
Chapter 1. Let’s get critical! Making conversations count
Chapter 2. The ins and outs of a critical conversation
Chapter 3. Critical conversations: key elements to get you started
Chapter 4. Delivering the message with impact
Chapter 5. Knowing when it’s time to have a critical conversation
Part II. Making sense of how you communicate
Chapter 6. Building effective verbal communication techniques
Chapter 7. Grasping nonverbal cues
Chapter 8. Working with different communication styles
Part III. Getting down to specifics: creating a critical conversation
Chapter 9. Here’s the warm-up: getting yourself ready
Chapter 10. Keeping challenging situations productive
Chapter 11. Closing the conversation with ease
Part IV. Putting it all into practice
Chapter 12. Conversations in good times
Chapter 13. Conversations in bad times
Chapter 14. Dealing with staff disputes
Chapter 15. Identifying and working through workplace complaints
Chapter 16. Resolving difficult behaviors with critical conversations
Chapter 17. Customer conversations
Chapter 18. Hot topics in team conversations
Part V. The part of tens
Chapter 19. Ten benefits of leading a critical conversation
Chapter 20. Ten ways to keep your cool no one else is
Chapter 21. Ten ways to manage a conversation that’s going south
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
Book Book Cubao Branch Reference Section Circulation R 658.45 Sc338c 2013 (Browse shelf(Opens below)) c. 1 Available 119938d
Book Book Project 8 Branch Reference Section Circulation R 658.45 Sc338c 2013 (Browse shelf(Opens below)) c. 2 Available 119957d

Includes index.

Part I. The anatomy of a critical conversation

Chapter 1. Let’s get critical! Making conversations count

Chapter 2. The ins and outs of a critical conversation

Chapter 3. Critical conversations: key elements to get you started

Chapter 4. Delivering the message with impact

Chapter 5. Knowing when it’s time to have a critical conversation

Part II. Making sense of how you communicate

Chapter 6. Building effective verbal communication techniques

Chapter 7. Grasping nonverbal cues

Chapter 8. Working with different communication styles

Part III. Getting down to specifics: creating a critical conversation

Chapter 9. Here’s the warm-up: getting yourself ready

Chapter 10. Keeping challenging situations productive

Chapter 11. Closing the conversation with ease

Part IV. Putting it all into practice

Chapter 12. Conversations in good times

Chapter 13. Conversations in bad times

Chapter 14. Dealing with staff disputes

Chapter 15. Identifying and working through workplace complaints

Chapter 16. Resolving difficult behaviors with critical conversations

Chapter 17. Customer conversations

Chapter 18. Hot topics in team conversations

Part V. The part of tens

Chapter 19. Ten benefits of leading a critical conversation

Chapter 20. Ten ways to keep your cool no one else is

Chapter 21. Ten ways to manage a conversation that’s going south

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