MARC details
| 000 -LEADER |
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| fixed length control field |
02525nam a22005657a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20231103135716.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
210628s2013 njua|||| ||| 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781118490310 |
| 040 ## - CATALOGING SOURCE |
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| Transcribing agency |
QCPL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.45 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Schlachter, Christina Tangora |
| Relator term |
author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Critical conversations for dummies |
| Statement of responsibility, etc. |
/ by Christina Tangora Schlachter |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Hoboken, New Jersey : |
| Name of producer, publisher, distributor, manufacturer |
John Wiley & Sons, |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2013] |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xviii, 314 pages : |
| Other physical details |
illustrations |
| 336 ## - Content Type |
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| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
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| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - Carrier Type |
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| Source |
rdacarrier |
| Carrier type term |
volume |
| 490 ## - SERIES STATEMENT |
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| Series statement |
--For dummies |
| 500 ## - GENERAL NOTE |
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| General note |
Includes index. |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part I. The anatomy of a critical conversation |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 1. Let’s get critical! Making conversations count |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 2. The ins and outs of a critical conversation |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 3. Critical conversations: key elements to get you started |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 4. Delivering the message with impact |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 5. Knowing when it’s time to have a critical conversation |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part II. Making sense of how you communicate |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 6. Building effective verbal communication techniques |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 7. Grasping nonverbal cues |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 8. Working with different communication styles |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part III. Getting down to specifics: creating a critical conversation |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 9. Here’s the warm-up: getting yourself ready |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 10. Keeping challenging situations productive |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 11. Closing the conversation with ease |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part IV. Putting it all into practice |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 12. Conversations in good times |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 13. Conversations in bad times |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 14. Dealing with staff disputes |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 15. Identifying and working through workplace complaints |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 16. Resolving difficult behaviors with critical conversations |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 17. Customer conversations |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 18. Hot topics in team conversations |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Part V. The part of tens |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 19. Ten benefits of leading a critical conversation |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 20. Ten ways to keep your cool no one else is |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Chapter 21. Ten ways to manage a conversation that’s going south |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conversation analysis |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Book |