Manual for call center agents (Record no. 2194)

MARC details
000 -LEADER
fixed length control field 00932nam a22003017a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20231108165108.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 151020b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9715844073
040 ## - CATALOGING SOURCE
Transcribing agency QCPL
Description conventions rda
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Aureus, Teresita A.
245 ## - TITLE STATEMENT
Title Manual for call center agents
Statement of responsibility, etc. / Teresita A. Aureus, Cecilia A. Suarez
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Quezon City :
Name of producer, publisher, distributor, manufacturer C&E Pub.,
Date of production, publication, distribution, manufacture, or copyright notice [2005]
300 ## - PHYSICAL DESCRIPTION
Extent 263 p. :
Other physical details ill.
336 ## - Content Type
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - Carrier Type
Source rdacarrier
Carrier type term volume
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Asking for and giving information/ kinds of questions
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Giving assistance/ subject-verb agreement
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Giving options/ Verb tenses
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note Handling complaints/ prepositions
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services -- Handbooks, manuals, etc.
655 ## - INDEX TERM--GENRE/FORM
Source of term lcgft
690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN)
Topical term or geographic name as entry element Filipiniana
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Suarez, Cecilia A.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Holdings
Lost status Library use only Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Inventory number Full call number Barcode Koha item type
  Room use only Filipiniana Main Library Main Library Filipiniana Section 07/01/2009 Purchased 09-1483 (1) F 658.812 Au927m 2005 19732QC Book