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Manual for call center agents

Aureus, Teresita A.

Manual for call center agents / Teresita A. Aureus, Cecilia A. Suarez - 263 p. : ill.

Asking for and giving information/ kinds of questions Giving assistance/ subject-verb agreement Giving options/ Verb tenses Handling complaints/ prepositions

ISBN: 9715844073

Subjects--Topical Terms:
Customer services -- Handbooks, manuals, etc.

Index Terms--Genre/Form:

Dewey Class. No.: 658.812

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