| 000 | 01108nam a22003377a 4500 | ||
|---|---|---|---|
| 999 |
_c532 _d532 |
||
| 003 | OSt | ||
| 005 | 20231103115518.0 | ||
| 008 | 150803s2000 maua|||| b||| 000 0 eng d | ||
| 020 | _a1560525789 | ||
| 040 |
_cQCPL _erda |
||
| 082 | _a658.8 | ||
| 100 | 1 |
_aFinch, Lloyd C. _eauthor |
|
| 245 | 1 | 0 |
_aCall center success _b: essential skills for CSRS _c/ Lloyd C. Finch |
| 264 | 1 |
_aMassachusetts : _bCourse Technology, _c[2000] |
|
| 300 |
_avi, 122 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aPart 1. The CSR : a powerful voice | |
| 505 | 0 | _aPart 2. Gaining the professional edge | |
| 505 | 0 | _aPart 3. The all-important customer | |
| 505 | 0 | _aPart 4. Building your communication skills | |
| 505 | 0 | _aPart 5. Attitude : your most important asset | |
| 505 | 0 | _aPart 6. A plan for self improvement recommended reading | |
| 650 | _aCall centers | ||
| 650 | _aCall centers | ||
| 650 | _aTelephone etiquette | ||
| 655 | _2lcgft | ||
| 942 |
_2ddc _cBOOK |
||