| 000 | 00755nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c4727 _d4727 |
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| 003 | OSt | ||
| 005 | 20231103122845.0 | ||
| 008 | 160613s2011 maua|||| b||| 001 0 eng d | ||
| 020 | _a9780538748537 | ||
| 040 |
_cQCPL _erda |
||
| 082 | _a658.812 | ||
| 100 |
_aKnapp, Donna _eauthor |
||
| 245 | 1 | 2 | _aA guide to customer service skills for the service desk professional |
| 250 | _aThird edition | ||
| 264 | 1 |
_aBoston, MA : _bCourse Technology/Cengage Learning, _c[2011] |
|
| 300 |
_axix, 488 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | _aCustomer services | ||
| 655 | _2lcgft | ||
| 942 |
_2ddc _cBOOK |
||