| 000 | 00814nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c4726 _d4726 |
||
| 003 | OSt | ||
| 005 | 20231103122845.0 | ||
| 008 | 160613s2006 caua|||| b||| 001 0 eng d | ||
| 020 | _a9781412913751 | ||
| 040 |
_cQCPL _erda |
||
| 082 | _a685.812 | ||
| 100 |
_aGronfeldt, Svafa _eauthor |
||
| 245 | 1 | 0 |
_aService leadership _b: the quest for competitive advantage _c/ Svafa Gronfeldt, Judith Strother |
| 264 | 1 |
_aThousand Oaks, CA : _bSAGE Publications, _c[2006] |
|
| 300 |
_axiii, 319 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references (pages 283-298) and index. | ||
| 650 |
_aCustomer services _xManagement |
||
| 655 | _2lcgft | ||
| 700 |
_aStrother, Judith _eauthor |
||
| 942 |
_2ddc _cBOOK |
||