| 000 | 01131nam a22003017a 4500 | ||
|---|---|---|---|
| 999 |
_c335 _d335 |
||
| 003 | OSt | ||
| 005 | 20231103115411.0 | ||
| 008 | 150617s2003 enka|||| b||| 001 0 eng | ||
| 020 | _a1856044629 | ||
| 040 |
_cQCPL _erda |
||
| 082 | _a025.524 | ||
| 245 | 0 | 0 |
_aImplementing digital reference services _b: setting standards and making it real _c/ edited by R. David Lankes [and three others] |
| 264 | 1 |
_aLondon : _bFacet Publications, _c[2003] |
|
| 300 |
_axv, 232 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aElectronic reference services (Libraries) _zUnited States _vCase studies |
||
| 650 |
_aElectronic reference services (Libraries) _zUnited States _xManagement |
||
| 650 |
_aElectronic reference services (Libraries) _zUnited States _xEvaluation |
||
| 655 | _2lcgft | ||
| 700 | 1 |
_aLankes, R. David _eeditor |
|
| 700 | 1 |
_aMcClure, Charles R. _eeditor |
|
| 700 | 1 |
_aGross, Melissa _eeditor |
|
| 700 | 1 |
_aPomerantz, Jeffrey _eeditor |
|
| 942 |
_2ddc _cBOOK |
||