| 000 | 01319nam a2200349 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20250120165257.0 | ||
| 006 | m|||||o||d| 00| 0 | ||
| 007 | cr || auc||a|a | ||
| 008 | 230626s2021 a sb 000 0 eng d | ||
| 040 | _cQCPL | ||
| 082 | _a658.812 | ||
| 100 | 1 |
_99308 _aShields, Kerri _eauthor |
|
| 245 | 1 | 0 |
_aCustomer centric strategy _c/ Kerri Shields |
| 264 | 1 |
_a[Place of publication not identified] : _b[publisher not identified], _c[2021] |
|
| 300 |
_a1 online resource (160 pages) : _bcolor illustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _acomputer |
||
| 338 |
_2rdacarrier _aonline resource |
||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aDefining customer centricity | |
| 505 | 0 | _aBeing a Customer Service Representative (CSR) | |
| 505 | 0 | _aManaging a customer service team | |
| 505 | 0 | _aUsing contact center technology to improve CX | |
| 505 | 0 | _aWorking in a customer contact center | |
| 505 | 0 | _aManaging a customer contact center | |
| 505 | 0 | _aDesigning products, services, and processes with customers in mind | |
| 505 | 0 | _aLeading a customer centric strategy | |
| 650 |
_aCustomer relations _xManagement |
||
| 856 | _uhttps://drive.google.com/file/d/1xM2kqAdqK-ESlFcilWaccIrSTneKUj-x/view?usp=drive_link | ||
| 942 |
_2ddc _cEBOOK |
||
| 999 |
_c19754 _d19753 |
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