| 000 | 01117nam a22003377a 4500 | ||
|---|---|---|---|
| 999 |
_c16795 _d16794 |
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| 003 | OSt | ||
| 005 | 20231106141122.0 | ||
| 008 | 220815s1991 mau |||| ||| 001 0 eng d | ||
| 020 | _a0201570904 | ||
| 040 | _cQCPL | ||
| 082 | _a658.812 | ||
| 100 | 1 |
_aWhiteley, Richard C. _eauthor |
|
| 245 | 1 | 4 |
_aThe customer-driven company _b: moving from talk to action _c/ Richard C. Whiteley |
| 264 | 1 |
_aReading, Massachusetts : _bAddison-Wesley Publishing, _c[1991] |
|
| 300 | _a308 pages | ||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aCreate a customer-keeping vision | |
| 505 | 0 | _aSaturated your company with the voice of the customer | |
| 505 | 0 | _aGo to school on the voice of the customer | |
| 505 | 0 | _aGo to school on the winners | |
| 505 | 0 | _aLiberate your customer champions | |
| 505 | 0 | _aSmash the barriers to customer-winning performance | |
| 505 | 0 | _aMeasure, measure, measure | |
| 505 | 0 | _aWalk the talk | |
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 942 |
_2ddc _cBOOK |
||