| 000 | 01465nam a22003377a 4500 | ||
|---|---|---|---|
| 999 |
_c16660 _d16659 |
||
| 003 | OSt | ||
| 005 | 20231110153452.0 | ||
| 008 | 220729s2000 ilu 001 0 eng | ||
| 020 | _a0809225204 | ||
| 040 | _cQCPL | ||
| 082 | 0 | 0 | _a658.4052 |
| 100 | 1 |
_aGoodman, Gary S. _eauthor |
|
| 245 | 1 | 0 |
_aPlease don't shoot the messenger! _b: how to talk to demanding bosses, clueless colleagues, tough customers and difficult clients without losing your cool (or your job!) _c/ Gary S. Goodman |
| 264 | 1 |
_aLincolnwood, Illinois : _bContemporary Books, _c[2000] |
|
| 300 | _a183 pages | ||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aMastering the psychology of conflict prevention and conflict management | |
| 505 | 0 | _aA universal model for communicating in the most challenging business situations | |
| 505 | 0 | _aLeveling the playing field with your boss | |
| 505 | 0 | _aDramatically improving peer relationships at work | |
| 505 | 0 | _aCommunicating with those who report to you, and improving relations with those who don't | |
| 505 | 0 | _aTroubleshooting the twenty-one toughest customer service and client communication situations | |
| 505 | 0 | _aCommunicating with vendors and important "outsiders" | |
| 505 | 0 | _aHow to prevent communication mishaps and miscues | |
| 650 | 0 | _aNegotiation in business | |
| 942 |
_2ddc _cBOOK |
||
| 690 | _aBusiness & money | ||