| 000 | 01498nam a22004817a 4500 | ||
|---|---|---|---|
| 999 |
_c16150 _d16149 |
||
| 003 | OSt | ||
| 005 | 20231106142016.0 | ||
| 008 | 220615s2006 nyu |||| ||| 000 0 eng d | ||
| 020 | _a0071448020 | ||
| 040 | _cQCPL | ||
| 082 | _a658.812 | ||
| 100 | 1 |
_aBrinkman, Rick _eauthor |
|
| 245 | 1 | 0 |
_aLove thy customer _b: creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers _c/ Rick Brinkman and Rick Kirschner |
| 264 | 1 |
_aNew York : _bMcGraw-Hill, _c[2006] |
|
| 300 | _aix, 133 pages | ||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 505 | 0 | _aPart one. True love | |
| 505 | 0 | _aHonor thy customer | |
| 505 | 0 | _aUnderstand thy customer | |
| 505 | 0 | _aWelcome thy customer | |
| 505 | 0 | _aHeal thy customer | |
| 505 | 0 | _aEducate thy customer | |
| 505 | 0 | _aSolve thy customer's problem | |
| 505 | 0 | _aRepresent thy customer | |
| 505 | 0 | _aLove thyself | |
| 505 | 0 | _aPart two. Tough love | |
| 505 | 0 | _aEmpower thyself | |
| 505 | 0 | _aPushy and demanding | |
| 505 | 0 | _aTemper tantrums | |
| 505 | 0 | _aKnowledge and the lack thereof | |
| 505 | 0 | _aHelplessly hoping | |
| 505 | 0 | _aCovert operation | |
| 505 | 0 | _aVague and unresolved | |
| 505 | 0 | _aAll or nothing | |
| 505 | 0 | _aYour service matters | |
| 505 | 0 | _aConclusion : your service matters | |
| 650 | _aCustomer relations | ||
| 650 | _aCustomer services | ||
| 700 | 1 |
_aKirschner, Rick _eauthor |
|
| 942 |
_2ddc _cBOOK |
||