| 000 | 02525nam a22005657a 4500 | ||
|---|---|---|---|
| 999 |
_c14061 _d14060 |
||
| 003 | OSt | ||
| 005 | 20231103135716.0 | ||
| 008 | 210628s2013 njua|||| ||| 001 0 eng d | ||
| 020 | _a9781118490310 | ||
| 040 | _cQCPL | ||
| 082 | _a658.45 | ||
| 100 | 1 |
_aSchlachter, Christina Tangora _eauthor |
|
| 245 | 1 | 0 |
_aCritical conversations for dummies _c/ by Christina Tangora Schlachter |
| 264 | 1 |
_aHoboken, New Jersey : _bJohn Wiley & Sons, _c[2013] |
|
| 300 |
_axviii, 314 pages : _billustrations |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 490 | _a--For dummies | ||
| 500 | _aIncludes index. | ||
| 505 | 0 | _aPart I. The anatomy of a critical conversation | |
| 505 | 0 | _aChapter 1. Let’s get critical! Making conversations count | |
| 505 | 0 | _aChapter 2. The ins and outs of a critical conversation | |
| 505 | 0 | _aChapter 3. Critical conversations: key elements to get you started | |
| 505 | 0 | _aChapter 4. Delivering the message with impact | |
| 505 | 0 | _aChapter 5. Knowing when it’s time to have a critical conversation | |
| 505 | 0 | _aPart II. Making sense of how you communicate | |
| 505 | 0 | _aChapter 6. Building effective verbal communication techniques | |
| 505 | 0 | _aChapter 7. Grasping nonverbal cues | |
| 505 | 0 | _aChapter 8. Working with different communication styles | |
| 505 | 0 | _aPart III. Getting down to specifics: creating a critical conversation | |
| 505 | 0 | _aChapter 9. Here’s the warm-up: getting yourself ready | |
| 505 | 0 | _aChapter 10. Keeping challenging situations productive | |
| 505 | 0 | _aChapter 11. Closing the conversation with ease | |
| 505 | 0 | _aPart IV. Putting it all into practice | |
| 505 | 0 | _aChapter 12. Conversations in good times | |
| 505 | 0 | _aChapter 13. Conversations in bad times | |
| 505 | 0 | _aChapter 14. Dealing with staff disputes | |
| 505 | 0 | _aChapter 15. Identifying and working through workplace complaints | |
| 505 | 0 | _aChapter 16. Resolving difficult behaviors with critical conversations | |
| 505 | 0 | _aChapter 17. Customer conversations | |
| 505 | 0 | _aChapter 18. Hot topics in team conversations | |
| 505 | 0 | _aPart V. The part of tens | |
| 505 | 0 | _aChapter 19. Ten benefits of leading a critical conversation | |
| 505 | 0 | _aChapter 20. Ten ways to keep your cool no one else is | |
| 505 | 0 | _aChapter 21. Ten ways to manage a conversation that’s going south | |
| 650 | _aCommunication in management | ||
| 650 | _aConversation analysis | ||
| 942 |
_2ddc _cBOOK |
||