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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson

By: Contributor(s): Material type: TextTextPublisher: Chicago : American Library Association, 2008Description: xiv, 144 pages : illustrationsContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789746522205
Subject(s): DDC classification:
  • 025.1
Contents:
The continuous improvement approach
Identify library processes and assess their importance and condition
Standardize the process
Measure process performance
Rapidly improve the process
Manage process improvement throughout the library system
List of library processes
Library process measures
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Holdings
Item type Current library Collection Call number Status Barcode
Book Book Project 8 Branch Reference Section Circulation C 025.1 L374q 2008 (Browse shelf(Opens below)) Available 128029d

Includes bibliographical references (137-139 pages) and index.

The continuous improvement approach

Identify library processes and assess their importance and condition

Standardize the process

Measure process performance

Rapidly improve the process

Manage process improvement throughout the library system

List of library processes

Library process measures

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