Handling difficult people : what to do when people try to push your buttons / John Townsend
Material type:
- text
- unmediated
- volume
- 9789710495191
- 248.4
Item type | Current library | Collection | Call number | Status | Barcode | |
---|---|---|---|---|---|---|
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Lagro Branch Reference Section | Circulation | C 248.4 T748h 2007 (Browse shelf(Opens below)) | Available | 124434d |
Originally published in the U.S.A under the title Handling Difficult People.
Includes bibliographical references (pages [124]).
Be honest about life with difficult people
Understand why people are difficult
Diagnose the disease
Release what doesn't work
Decide what you want
Invite God in
Get ready to grow
Find others who are safe and sane
Take a stance
Use words well
Act with confidence
Commit to the process
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