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Implementing digital reference services : setting standards and making it real / edited by R. David Lankes [and three others] by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: London : Facet Publications, [2003]
Availability: Items available for reference: Main Library: Room use only (1)Call number: R 025.524 Im34 2003.

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Virtual reference service : from competencies to assessment / edited by R. David Lankes (and five others) by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Neal-Schuman Publishing, [2008]
Availability: Items available for reference: Main Library: Room use only (1)Call number: R 025.52 V819 2008.

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