TY  - BOOK
AU  - Bagdan, Paul
TI  - Guest service in the hospitality industry
SN  - 9781118071809
U1  - 338.4791 
PY  - 2013///
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Hospitality industry
KW  - Customer services
N1  - Includes index
ER  -