TY  - BOOK
AU  - Finch,Lloyd C.
TI  - Call center success: : essential skills for CSRS
SN  - 1560525789
U1  - 658.8 
PY  - 2000///]
CY  - Massachusetts
PB  - Course Technology
KW  - Call centers
KW  - Telephone etiquette
KW  - lcgft
N1  - Includes bibliographical references; Part 1. The CSR : a powerful voice; Part 2. Gaining the professional edge; Part 3. The all-important customer; Part 4. Building your communication skills; Part 5. Attitude : your most important asset; Part 6. A plan for self improvement recommended reading
ER  -