Finch, Lloyd C. <br/><br/>
Call center success  : essential skills for CSRS 
/ Lloyd C. Finch 
 - vi, 122 pages :  illustrations 
<br/><br/>Includes bibliographical references. 
<br/><br/>Part 1. The CSR : a powerful voice Part 2. Gaining the professional edge Part 3. The all-important customer Part 4. Building your communication skills Part 5. Attitude : your most important asset Part 6. A plan for self improvement recommended reading 
<br/><br/><label>ISBN: </label>1560525789 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers<br/>Call centers<br/>Telephone etiquette
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>658.8