TY  - BOOK
AU  - Heil, Gary
AU  - Thomas, Chris
TI  - Employee management and customer service in the retail industry
SN  - 047172324X
U1  - 658.87 
PY  - 2006///]
CY  - Hoboken, NJ
PB  - John Wiley & Sons
KW  - Retail trade
KW  - Personnel management
KW  - Employees
KW  - lcgft
N1  - Includes bibliographical references and index
ER  -