Knapp, Donna <br/><br/>
A guide to customer service skills for the service desk professional 

 - Third edition 
 - xix, 488 pages :  illustrations 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780538748537 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>658.812