TY  - BOOK
AU  - Gronfeldt, Svafa
AU  - Strother, Judith
TI  - Service leadership: : the quest for competitive advantage
SN  - 9781412913751
U1  - 685.812 
PY  - 2006///]
CY  - Thousand Oaks, CA
PB  - SAGE Publications
KW  - Customer services
KW  - Management
KW  - lcgft
N1  - Includes bibliographical references (pages 283-298) and index
ER  -