Gronfeldt, Svafa <br/><br/>
Service leadership  : the quest for competitive advantage 
/ Svafa Gronfeldt, Judith Strother 
 - xiii, 319 pages :  illustrations 
<br/><br/>Includes bibliographical references (pages 283-298) and index. 
<br/><br/><label>ISBN: </label>9781412913751 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management
<br/><br/><label>Index Terms--Genre/Form: </label>
<br/><br/><label>Dewey Class. No.: </label>685.812