TY  - BOOK
AU  - Gallo, Carmine
TI  - The Apple experience: : secrets to building insanely great customer loyalty
SN  - 9780071793209
U1  - 658.812 
PY  - 2012///]
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Consumer satisfaction
KW  - Creative thinking
KW  - lcgft
N1  - Includes bibliographical references and index
ER  -